Custom orders, discounted merchandise including items purchased during a sale or with a coupon code, & pillow inserts are final sale.
▪ All returns & exchanges are subject to a 10% restocking fee (tax applicable). Restocking fees are common practice for a small, handmade business. This fee covers the costs of materials used & time spent in preparing the order for shipment as well as the cost to ship the order to the buyer.
▪ Merchandise must be returned in new condition & in original packaging. Items must be unused & free of odor and/or pet hair. If missing original packaging, altered, washed, damaged, etc., the return will be denied & the buyer will need to pay to have the merchandise shipped back to them.
▪ Return requests must be submitted within 3 days of receiving your order. Requests submitted after 3 days will be denied. Returns must be postmarked within 7 days of receiving your order. If the return is not postmarked within 7 days, the refund will not be issued and the buyer will need to pay to have the merchandise shipped back to them.
▪ The buyer is responsible for all shipping costs associated with a return or exchange including the cost of shipping merchandise back to ElleSEA Shoppe and/or the cost to ship new merchandise in the case of an exchange.
▪ All returns require approval before shipping. Once approved, returns are to be shipped to the following address:
PO Box 114
Haddon Heights, NJ 08035