FAQs

CARE INSTRUCTIONS

Pillow covers are to be used for decorative purposes only. Pillow covers are dry clean only.
Pillow inserts are machine wash cold, tumble dry low.

COLOR DISCLAIMER

Please also note, that while we make every effort to be sure that our pillows are photographed and edited to accurately depict and describe our products in detail, we cannot guarantee that every computer monitor and phone will display the exact color of the merchandise.

CANCELLATION POLICY

Cancellation requests must be submitted within 24 hours of placing the order. No cancellations after 24 hours.


RETURN POLICY

Custom orders, discounted merchandise including items purchased during a sale or with a coupon code, & pillow inserts are final sale.

All returns & exchanges are subject to a 10% restocking fee (tax applicable). Restocking fees are common practice for a small, handmade business. This fee covers the costs of materials used & time spent in preparing the order for shipment as well as the cost to ship the order to the buyer.

Merchandise must be returned in new condition & in original packaging. Items must be unused & free of odor and/or pet hair. If missing original packaging, altered, washed, damaged, etc., the return will be denied & the buyer will need to pay to have the merchandise shipped back to them.

Return requests must be submitted within 3 days of receiving your order. Requests submitted after 3 days will be denied. Returns must be postmarked within 7 days of receiving your order. If the return is not postmarked within 7 days, the refund will not be issued and the buyer will need to pay to have the merchandise shipped back to them.

The buyer is responsible for all shipping costs associated with a return or exchange including the cost of shipping merchandise back to ElleSEA Shoppe and/or the cost to ship new merchandise in the case of an exchange.

All returns require approval before shipping. Once approved, returns are to be shipped to the following address:
ElleSEA Shoppe
PO Box 114
Haddon Heights, NJ 08035